Identity Verification

A top priority for Amazon Appstore is to maintain the security and trust of Appstore developers and users. To strengthen the integrity of Appstore and protect against fraudulent activity, Amazon can require app developers to verify their identity. This verification process ensures that only genuine accounts can access Amazon developer services to help maintain a safe, reliable environment for app distribution and user engagement. Your cooperation keeps the Amazon Appstore a trusted space for both developers and users.

If you have concerns or more questions about identity verification, contact Amazon developer support.

Note: If you are under 18 years of age, a parent or guardian is required to create an Amazon Appstore developer account.

How to verify your identity
Accepted types of IDs
How Amazon protects your data
Identity verification FAQ
Troubleshooting
Related topics

How to verify your identity

To complete the identity verification process, you must upload a photo of your government-issued ID.

To verify your identity

Sign in to the Amazon Developer Console. If your account or an associated account on the developer profile was issued an identity verification request, you will see a banner when you sign in.
After you sign in with the account that has a verification request, click the link on the banner to go to the identity verification page.

The first and last name in the company profile of your Amazon developer account should match your government-issued ID. To access your company profile information, select Settings from the top navigation bar in the Developer Console, and click Company Profile from the sub-navigation bar. You can also go to account settings directly from the identity verification page, where you can review your individual details and make changes.
If you made changes on the Company Profile page, save your information and return to the identity verification page.
Click Verify Identity.
Select an ID type and the country, territory, or region that issued the ID. For a list of accepted ID types, see Accepted IDs for Identity Verification.
Take or upload the required photos of your ID.
When you finish uploading your ID photo, click Continue to submit your ID for verification.

If you have any concerns or would like to discuss the outcome of identity verification, contact Amazon developer support.

Verification takes a few minutes and the page automatically refreshes after it's complete.

Note: If you are asked to verify your identity, access to Appstore's submission features, such as In-App Purchasing (IAP), app updates, and new app submissions, will be restricted until you complete the process.

Accepted types of IDs

You can use a subset of the following government-issued IDs from 249 countries and territories:

Driver's license
State license
Passport
Passport card
Permanent resident card
Non-citizen travel document
Visa
Work permit

For a detailed list of accepted IDs by country, territory, or region, see Accepted IDs for Identity Verification.

How Amazon protects your data

Amazon takes your privacy and data security very seriously. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The Amazon.com Privacy Notice describes how Amazon.com and it's affiliates (collectively "Amazon") collect and process your personal information through Amazon websites, devices, products, services, online and physical stores, and applications that reference the Privacy Notice (together "Amazon Services").

Identity verification FAQ

The following are frequently asked questions about identify verification.

Q: Why do I need to undergo identity verification?

Amazon takes customer and developer experience very seriously. To protect Amazon Appstore, Amazon requests identity verification, and additional verification of an account's authenticity, as a precautionary measure to ensure a safe Appstore for everyone.

Q: Do I still need to undergo identity verification if I'm part of a business?

Yes. As a safeguard to prevent fraudulent accounts, Amazon Appstore requires identity verification for individuals that create developer accounts on behalf of their business organization.

Q: I would like to change the first name and last name currently on my developer account to match my legal first and last name for identity verification, how do I proceed?

To change your name in the developer account, use the following steps.

Go to the Amazon Developer Console dashboard and sign in with administrator credentials.
From the top navigation bar, select Settings, then select Company Profile from the sub-navigation bar.
Click Edit and update the relevant fields.
To save the changes, click Save.

Identity verification and app submission FAQ

Q: How will the request for identity verification impact my live app testing?: The request for identity verification does not impact your ability to complete live app testing.

Troubleshooting

This section helps you troubleshoot issues you might encounter during identify verification.

Government-issued ID doesn't match company profile details

If you're unable to match your government-issued ID with the information on the Company Profile page in the Developer Console, please contact Amazon developer support. When completing the Contact Us form, select the category and topic Account Identity Verification and explain your issue.

Incomplete or failed identity verification

If you don't complete the identify verification process within the time allotted, or don't successfully verify your identity, Amazon can take strict actions on your account. Strict actions include disallowing new app submission, IAP submission, and app updates, or deactivating your account. If you don't complete the identity verification flow after 24 hours or have three failed attempts, you will fail identity verification. To appeal this outcome, please contact Amazon developer support.

If you receive an error during the verification process, you can troubleshoot using Common mistakes when verifying your identity.

Common mistakes when verifying your identity

When verifying your identity, you must submit an ID and confirm your account details. Verification can fail for multiple reasons. The following are some common rejection reasons and how to fix them.

Note: If you get repeated errors when you upload your ID, Amazon recommends taking a new photo of your ID and following the tips in Taking photos of your ID. Blurry photos, paper versions of your ID, or damaged IDs can cause issues during verification.

Rejection reason	Error message	How to fix
Country mismatch	You chose to use an ID issued by {Country}. Make sure you chose the correct country and try again.	Based on the ID you're submitting, make sure to select the correct country that issued the ID. If you select Canada but upload a passport from Mexico, you'll receive this error.
ID type mismatch	You chose to use a {ID Type} as an ID. Make sure you chose the right ID type and try again.	Based on the ID you're submitting, make sure to select the correct ID type (for example, driver's license or passport). If you select passport, but then upload a driver's license, you'll receive this error. Make sure if both sides of your ID are requested, you submit both the front and back sides of the ID.
Expired ID	You'll need to provide an unexpired ID to verify your identity.	Use another ID that is not expired, and try again.
Name mismatch	You'll need to use an ID that matches {your name}.	The name on your Amazon Developer account (your identity) has to match the name on your ID.
Blurry photo of the ID	Make sure the photo is in focus and you can see the entire ID.	If the photo of your ID is blurry or unreadable, Amazon recommends taking another photo of your ID. Make sure the ID is laying flat on a surface. Allow your camera to focus. If needed, zoom in or out to make the image clearer. For tips on taking photos of your ID, see Taking Photos of Your ID.
Glare	To reduce glare, move away from the direct light.	Glare usually happens when light is angled towards the ID and reflects off the lamination. Amazon recommends taking a photo of your ID using natural light, for example, during the day in a well-lit room. For tips on taking photos of your ID, see Taking Photos of Your ID.
Barcode not visible	Make sure the photo of your ID is in focus and you can see the entire barcode.	It's important your ID photo includes all required information. Make sure the image isn't cropped and displays the whole ID.
Identical front and back photos	It looks like the same photo was used for the front and back of your ID. You'll need to provide photos of the front and back of your ID.	Make sure to include an image of both the ID's front and back before trying again.
Age (18+)	If you're under 18, you may use Amazon Services only with the involvement of a parent or guardian. A parent or guardian who is over 18 must submit their ID in order to proceed.	Amazon can verify identities only for individuals over 18 years old. A parent or guardian who is over 18 must update the identity of the Amazon developer account using their information.
Generic or system issue	We're having trouble verifying your identity.	Sometimes the system has an issue processing your submission. Try verifying your identity again. If the issue persists, use a different ID.

If you continue to have issues with the photo of your ID, such as glare or blurry results, consider using a different type of ID. For a list of accepted ID types, see Accepted IDs for Identity Verification. For better processing, Amazon recommends uploading a JPEG, JPG, or PNG file.

Account access issues

The first user associated with the developer account is considered the owner and retains full rights to administer the developer account. They have a unique role of "Administrator (owner)". The individual who is designated as the developer account owner should be someone within the company who maintains access to this owner account.

If the account owner is issued an identity verification request and they are inactive or unavailable, have a representative that can make company decisions act as the account owner. Then change the details on the Company Profile page to match those of the acting owner. Amazon uses the information provided in the company profile to verify the account. If you can't access the developer account, contact Amazon developer support.

Last updated: Dec 23, 2024