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Two-Step Verification FAQ

The following are frequently asked questions (FAQ) about two-step verification on the Amazon Developer Console.

General two-step verification FAQ

Q: What is two-step verification?
Two-step verification is a process that protects access to your information. Amazon requires two-step verification when you add or edit payment information in the Developer Console. Two-step verification uses either a one-time password sent by SMS text or phone call to your registered phone number, or a code in an authenticator app. You must be an account administrator to access the Payment Information page.
Q: Which developers must use two-step verification?
All developers who want to update or access their payment information in the Amazon Developer Console must use two-step verification. Accessing the Payment Information page under Settings > Payments and Benefits initiates the two-step verification process.
Q: How can I get the verification code for two-step verification when I try to access my payment information?
To complete two-step verification, you can choose to receive either an SMS text or phone call to the registered number on the My Account page, or any phone numbers added to the Amazon retail account associated with your developer account. For more information about how to add phone numbers to your Amazon retail account, see Where can I add or edit my current phone number? or I want to set up two-step verification on the Amazon account associated with my developer credentials for the first time. How do I do this? You can also use an authenticator app.


For mobile phones, charges might apply. Contact your mobile phone provider for your rates.

Q: Does two-step verification support authenticator apps?
Yes, two-step verification supports authenticator apps. For setup information, see I want to set up two-step verification on the Amazon account associated with my developer credentials for the first time. How do I do this?


If you prefer to use an authenticator app rather than a phone number, make sure to set it up as the preferred method.

Two-step verification setup FAQ

Q: I want to set up two-step verification on the Amazon account associated with my developer credentials for the first time. How do I do this?
To set up two-step verification through the Amazon website using your developer account credentials, follow these steps:
  1. Sign in to the Amazon retail website using the sign-in credentials associated with your Amazon developer account.
  2. In the upper right corner, select Accounts and Lists > Account.
  3. Select Login & security.
  4. Under 2-Step verification, click Turn on.
  5. Choose either Phone Number or Authenticator App depending on what verification you would like to set up.

After initial setup, you can add another phone number or app by accessing the Two-Step Verification (2SV) Settings page. For more information, see Where can I add or edit my current phone number?

Q: I don't have a phone number associated with my developer account. How can I add one?
If you don't have a phone number or authenticator app associated with your account, you can't make updates to the Payment Information page. You must add and verify a phone number or authenticator app before you can update your payment information.


When you access the Payment Information page, you are directed to another page asking for your phone number. To associate a number with your account, enter your phone number and then enter the two-step verification code sent to you.

You can also add a phone number in the Developer Console. To do this, select Settings > My Account, then click Edit in the upper right corner of the page. In the phone number section, click Add.

If you would like to have more than one phone number or authenticator app associated with your account for authentication, sign in to the Amazon retail website with your developer account credentials. After signing in, click on Accounts & Lists > Account and choose Login & security. Under 2-Step verification, click Turn on. From here, you can add multiple phone numbers by selecting the Phone Number option, or add an authenticator app.

Phone number FAQ

Q: Where can I add or edit my current phone number?
To add or edit your phone number in the Developer Console, follow these steps:
  1. Sign in to the Amazon Developer Console.
  2. Go to Settings > My Account.
  3. Click Edit in the upper right corner of the page.
  4. In the phone number section, click Add.
  5. Enter your current or updated phone number and verify your credentials by entering the verification code sent through text.

If you would like to add more than one mobile number or an authenticator app, use the following steps:

  1. Sign in to the Amazon retail website using the sign-in credentials associated with your Amazon developer account.
  2. In the upper right corner, select Accounts and Lists > Account.
  3. Select Login & security.
  4. Under 2-Step verification, click Edit.

If you would like to add an authenticator app, select Authenticator App and follow the instructions to set it up for two-factor authentication. If you would like to add another phone number, select Phone Number and follow the setup steps.

Q: How can I see my current registered phone number?
To see your current phone number, follow these steps:
  1. Sign in to the Amazon Developer Console.
  2. Go to Settings > My Account. From here, you can see the current phone number associated with your account and update it if necessary.

If you have multiple phone numbers associated with your account, follow these steps to see them all:

  1. Sign in to the Amazon retail website using the sign-in credentials associated with your Amazon developer account.
  2. In the upper right corner, select Accounts and Lists > Account.
  3. Select Login & security.
  4. Under 2-Step verification, click Edit. From here you can see each number and authenticator app set up for two-step verification.
Q: I don't see a number on the My Account page on my developer account. How can I verify if I have a number associated with my account another way?

If you don't see a number in the Developer Console under My Account, it's possible that you have a phone number or app associated with your account another way. To verify, follow these steps:

  1. Sign in to the Amazon retail website using the sign-in credentials associated with your Amazon developer account.
  2. In the upper right corner, select Accounts and Lists > Account.
  3. Select Login & security.
  4. Under 2-Step verification, click Edit. From here you can see each number and authenticator app set up for two-step verification.

If you see a mobile number or authenticator app in this section, you should be able to update the Payment information page even if there isn't a number in My Account.

If there isn't a number or app here, you can add one by selecting Add new phone or Authenticator App and follow the instructions to set it up for two-factor authentication.

Q: I have multiple Amazon developer accounts and only one phone number. Can I have one phone number linked to multiple accounts for two-step verification?
Yes, you can have one phone number associated with multiple accounts. To accomplish this, add the phone number through the Amazon retail website, following the steps outlined in Where can I add or edit my current phone number?


For account security, individual users should have their own sign-in email addresses. Account credentials should not be shared between multiple users.

Q: Is the number in My Account in the Developer Console the same as the number in the Company Profile?
No. The phone number on the My Account page is attached to the current user's Amazon developer account. If you use the same sign-in credentials across multiple company developer accounts, you can use the My Account phone number to update the payment information on any of your accounts with administrator access.


The phone number on the Company Profile page is specific to the company developer account and not used for two-step verification.

Payment information access FAQ

Q: Who can update payment information?
After adding a phone number or authenticator app to the account, any user with administrator access to the developer account can update the Payment Information page.
Q: If there is more than one administrator on the developer account, can only one update payment info?
No. Any account administrator who has a phone number or authenticator app associated with their Amazon developer account can update payment information using two-step verification. Each administrator can have a different phone number associated with their sign-in credentials for two-step verification.
Q: Can account administrators share a phone number for updating payment information?
Phone numbers can be associated with more than one developer account if they are added from the Amazon retail website. Keep in mind that credentials should not be shared between multiple users.

Verification FAQ

Q: How long is the verification code active?
Each code you receive is active for 10 minutes. If 10 minutes pass before you are able to enter the code, go back to the Payment Information page in the Developer Console and request another code.
Q: What happens if I enter the wrong code?
If you enter the wrong verification code, you receive an error message that indicates you have entered an invalid code and that prompts you to try again.


Keep in mind, 10 failed verification attempts in a row result in an account lockout. If you have any issues with verification or adding your phone number, contact Amazon customer support.

Q: What if I can't add my phone number or have other issues with verification?
If you experience issues with adding or updating your phone number, contact Amazon customer support and describe your issue.


If you need to talk to customer support about changing account information, you must contact them through chat or over the phone.

Q: Who can I contact to answer more questions?
If you have questions about the Payment Information page or other parts of the Developer Console, contact the developer support team.


Note: The developer support team does not have the ability to add or change your phone number for you, or add an authenticator app to your account.

Last updated: Mar 19, 2024